Client Voice - What they say?
“The Civility Zone is exactly right on…From the perspective of an administrator, more than half the [work] is spent on [adult] behavioral issues”– Retired California public school superintenden
"Dr. Settles helped me tremendously. I now know how to communicate with my child’s teacher to get what he needs”
–Oakland, California high school parent
“Outstanding mediation session. I was very pleased with the outcome and so was the other party”.
“Dr. Settles rescued my daughter from an oppression that was leading to depression. Her expertise and knowledge of education policy governing our school system guided us into a safe zone. My daughter is now an emotionally healthy student at the university finishing her first semester on the dean’s list. We are eternally grateful” – Elisabeth Whitson, M.S., parent
“Often times speaking with educators about your child’s educational needs can be frustrating. Of course you know your child best and want to convey that without alienating the educator. We had that issue and after trying several levels of mediation, we found Dr. Settles. She not only helped us to navigate the system to obtain the best fit for our child with special needs, but she also spoke with our children and helped them to find confidence and their voice to advocate for themselves.” – Zsanna Secrease, parent
“Dr. Settles provides winning wisdom and sound professional advice for those who need to retain employment and excel in traditional and non-traditional work environments. She save my job!” –Linda McDonald, M.A., employee
“Rhea has worked with for years to understand how to effectively communicate in the workplace. As I continue to grow in my career, my understanding of professional workplace safety and communication continues to evolve. I’m learning how to not rely solely on “what I think” is being said and instead, take the time to playback, dissect and rewind what’s being communicated in order to respond effectively, efficiently and professionally while maintaining my integrity. This requires introspective work and self-reflection which is not always easy or pretty but necessary to grow. With Rhea’s help, I continue to #DoBetter” –Stefanie Bradshaw, M.S., education administrator
“You [Dr. Settles] were truly amazing at keeping the right spirit in the room, making sure people heard and respected each other. I was watching and learning from a master! I hope we will have a chance to work together again.” -Carina Grandison, PhD